Aleksandar Damnjanović

Aleksandar Damnjanović

Banca Intesa

  • Position: CRM Manager
  • Date: Feb 2016 - Jul 2021
  • Location: Belgrade
  • Duration: 6 years and 5 months
  • CRM Manager

    years and 6 months


    Management of sales and customer care campaigns oriented to corporate customers
    Monthly reporting – campaigns P/L, customer interaction, commercial results, KPIs, benchmarking
    CRM application administration and support to end users
    Collaboration in development of CRM function and CRM application on local and Group level – change requests, testing of functionalities and data quality
    Preparation of reports and analysis for Director of department and Head of corporate division
    Collaborations with other departments within Bank – IT, BI/DWH, Planning and controlling, Products department

  • Specialist in ICT Strategic planning and investment unit

    11 months


    Planning of ICT costs and investments budget
    Forecasting, steering and controlling of budget
    SLA management
    Monthly reporting to Director of ICT sector
    Monthly reporting to Planning and Controlling
    Preparation of IT investment request to Group level

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