- CRM Manager
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years and 6 months
Serbia
Management of sales and customer care campaigns oriented to corporate customers
Monthly reporting – campaigns P/L, customer interaction, commercial results, KPIs, benchmarking
CRM application administration and support to end users
Collaboration in development of CRM function and CRM application on local and Group level – change requests, testing of functionalities and data quality
Preparation of reports and analysis for Director of department and Head of corporate division
Collaborations with other departments within Bank – IT, BI/DWH, Planning and controlling, Products department
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Specialist in ICT Strategic planning and investment unit
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11 months
Belgrade
Planning of ICT costs and investments budget
Forecasting, steering and controlling of budget
SLA management
Monthly reporting to Director of ICT sector
Monthly reporting to Planning and Controlling
Preparation of IT investment request to Group level